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Chiamaka Business: Calming the storm! Managing an irate customer.( Upper intermediate)
Business General Business   For adults Customer Service Idioms Roleplaying
 

Business: Calming the storm! Managing an irate customer.( Upper intermediate)

25Min.
1,000 P
Estimated of points
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Resolving issues and building lasting customer trust
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Kursinhalt

By the end of the lesson, the student will be able to:
  1. Understand common customer concerns and why they arise.
  2. Use polite, professional language to respond to complaints effectively.
  3. Apply strategies to resolve issues while maintaining customer satisfaction.
  4. Build trust through empathy, active listening, and clear communication.
  5. Practise a role-play that mimics real-life customer service scenarios.
What the Student will learn
  1. Key phrases and expressions to acknowledge, calm, and reassure angry customers.
  2. How to stay composed, professional, and solution-oriented under pressure.
  3. The difference between reacting and responding in emotionally charged situations.
  4. Strategies to turn negative encounters into opportunities to build customer loyalty.
  5. The student can engage in various roleplay scenarios or select situations of their own choice.
Expect real-time and post-lesson feedback, plus a short assignment to help you practise ( optional).

Ready to turn tough customers into happy ones? Start your training today!

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  • Weniger als 24 Stunden vor Kursbeginn→ Stornogebühren können anfallen.
  • No-Show→ Stornogebühren können anfallen.
    (Der Betrag kann je nach TutorIn variieren. Bitte nimm Kontakt mit Deiner Tutorin/ Deinem Tutor auf.)

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Business: Calming the storm! Managing an irate customer.( Upper intermediate)
25Min.
1,000P
Google meet icon Lattep icon
Kurs buchen

Chiamaka

from
 
in
 
20
21
Tutorenprofil
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