Navigation

Home

Kurse

Kurse

Sprache

Warum Cafetalk?
Kurse
Tutoren
Angebot
Kontakt (81)50-3647-0019
 
Chiamaka How to manage difficult customers ( Intermediate and above)
Business Others (Business)   For adults Customer Service Idioms Roleplaying Service
 

How to manage difficult customers ( Intermediate and above)

25Min. X 3
3,800 P
Estimated of points
Google meet icon Lattep icon
Hat Schnupperkurs
15Min.
700P
Paket mit 3 Kursen
1,267 Punkte pro Kurs
Turning difficult customers into loyal advocates
Kurs buchen

Kurspaket Inhalt

Dies ist ein 3-Kurse Paket. Du erhältst 2 “Gutscheine” sobald die Buchung bestätigt wurde. Mit den Gutscheinen kannst Du dann die verbleibenden Kurse buchen. Bitte beachte, dass alle Kurse in diesem Kurspaket innerhalb von 15 Tagen ab Bestätigungsdatum der ersten Kursbuchung belegt werden müssen, da sie sonst verfallen.

Lessons should generally be booked chronologically, meaning that the second lesson should be booked after the first, and so on.

Kursinhalt

By the end of this lesson, you will be able to identify different types of difficult customers, demonstrate effective communication and problem-solving strategies, and confidently handle real-life scenarios through roleplay.

You’ll develop empathy, stay calm under pressure, and learn to turn challenging interactions into positive outcomes.

You'll gain the following:

Confidence in facing difficult interactions
Professional expressions and calming strategies
Practice through realistic conversation
Tools to maintain emotional control and resolve conflict effectively

I’ll provide real-time and post-lesson feedback, along with a take-home activity to help you apply your skills.

Let's put it all into practice!


Cafetalk Rücktrittsregelung

Cancellation of pack lessons

• 'Unstarted' lesson packs(1) can be cancelled any time. Used Points will be completely refunded. If a 'started' lesson pack(2) is cancelled, you will be refunded 50% of the price of the remaining lessons provided that the lessons are unrequested, unconfirmed or not within 24 hours of their scheduled start times.
(1) A lesson pack for which none of the requests have been confirmed by the tutor.
(2) A lesson pack with at least one confirmed request. (By confirming the date and time for the first lesson in the pack the tutor confirms the pack as a whole and coupons are automatically issued)

Cancelling individual requests in a pack

• If you wish to cancel a single lesson that belongs to a pack but not the whole pack, you can do so via the request page. In this case, the coupon used to book the lesson will either be refunded or collected, based on the tutors single-lesson cancellation policy. Please note that any 50% partial refunds in the tutors single-lesson cancellation policy do not apply to lesson packs and the tutor may choose to either refund or collect the coupon in those cases.

Vor der Bestätigung einer Kursbuchung

  • Stornierung jederzeit möglich

Nach der Bestätigung einer Kursbuchung

  • Mehr als 24 Stunden vor Kursbeginn→ Stornierung jederzeit möglich
  • Weniger als 24 Stunden vor Kursbeginn→ Stornogebühren können anfallen.
  • No-Show→ Stornogebühren können anfallen.
    (Der Betrag kann je nach TutorIn variieren. Bitte nimm Kontakt mit Deiner Tutorin/ Deinem Tutor auf.)

Alle Kurse von dieser/m TutorIn

All Lessons All Lessons
English
Outdoor Activity
Sports
General Business
Others (Business)
Chiamaka

Chiamaka

from
in
7
10

Mögliche Kurszeiten  

Mo 18:00 – Di 00:00
Di 03:30 –   04:30
Di 18:30 – Mi 02:30
Mi 18:30 –   22:30
Do 18:00 –   23:30
Fr 18:00 –   23:00
Sa 02:00 –   04:00
Sa 20:30 – So 04:00
So 20:00 – Mo 04:00
Actual availability may differ. Please check when you make a request.
Shown in Asia/Tokyo time.
Tutorenprofil
How to manage difficult customers ( Intermediate and above)
25Min.
3,800P
Google meet icon Lattep icon
Hat Schnupperkurs
Paket mit 3 Kursen
Kurs buchen

Chiamaka

from
 
in
 
7
10
Tutorenprofil
Got a question? Click to Chat