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How to manage difficult customers ( Intermediate and above)
Turning difficult customers into loyal advocates
课程包信息
・此为 3 堂课程的课程包。当第 1 堂课程预约送出时，系统会一次扣除 3 堂课程所需的点数。
・当讲师确定课程包的第 1 堂课程预约后，系统将会自动发送 2 张课程包优惠券。
・之后，请使用该课程包优惠券预约剩余的课程。
・课程包优惠券的使用期限为第 1 堂课程时间后的 15 天内。
即使课程包的第 1 堂课程预约取消，课程包的使用期限将不会改变。若欲确认课程包的使用期限，请至「预约管理 > 课程包」页面确认。
课程介绍
Lesson objectives
By the end of this lesson, you will be able to identify different types of difficult customers, demonstrate effective communication and problem-solving strategies, and confidently handle real-life scenarios through roleplay.
You’ll develop empathy, stay calm under pressure, and learn to turn challenging interactions into positive outcomes.
You'll gain the following:
Confidence in facing difficult interactions
Professional expressions and calming strategies
Practice through realistic conversation
Tools to maintain emotional control and resolve conflict effectively
I’ll provide real-time and post-lesson feedback, along with a take-home activity to help you apply your skills.
Let's put it all into practice!
By the end of this lesson, you will be able to identify different types of difficult customers, demonstrate effective communication and problem-solving strategies, and confidently handle real-life scenarios through roleplay.
You’ll develop empathy, stay calm under pressure, and learn to turn challenging interactions into positive outcomes.
You'll gain the following:
Confidence in facing difficult interactions
Professional expressions and calming strategies
Practice through realistic conversation
Tools to maintain emotional control and resolve conflict effectively
I’ll provide real-time and post-lesson feedback, along with a take-home activity to help you apply your skills.
Let's put it all into practice!
Cafetalk 的取消政策
课程包取消规定
• 「未开始」的课程包(1)随时可以取消。取消后点数将全额退还。若欲取消「进行中」的课程包(2)，将退还剩馀课程的50％点数。
(1) 「未开始」係指课程包尚未经讲师确定。
(2) 「进行中」係指课程包中已有一堂课程经确定。（当讲师确定第一堂课程预约后，系统将自动發送课程包剩馀课程的优惠券供之后预约使用。）
(2) 「进行中」係指课程包中已有一堂课程经确定。（当讲师确定第一堂课程预约后，系统将自动發送课程包剩馀课程的优惠券供之后预约使用。）
取消单堂课程包课程
• 若欲取消单堂课程包课程而非整个课程包，请至该课程预约详细页面取消。取消费依讲师的一般课程取消政策而定，但「收取 50% 课程费用为取消费」将不适用。课程包优惠券仅可能返还或抵用。
此为自动确认课程。
若选择距离课程开始时间 30 天内的时间段，则课程预约将自动确认无需等候讲师确认。
除了课程包第一堂课程外皆适用自动确认功能。
自动确认课程不适用课程预约确认前的取消政策。
课程预约确定前
- 随时可以取消。
课程预约确定后
- 课程时间前 24 小时以上→ 随时可以取消。
- 课程时间前 24 小时內 → 讲师将可能收取消费。
-
缺席→ 讲师将可能收取消费。
(请与讲师确认详情。)
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