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課程介紹
Lesson Objectives: By the end of the lesson, the student will be able to:
1. Answer the phone professionally in a work setting.
2. Use simple phrases for basic workplace conversations.
3. Practice polite greetings, making requests, and small talk.
Lesson Plan:
1. Warm-up ( 5 minutes)
* Greet the student and ask simple questions
2. Vocabulary and Phrases Introduction (10 minutes)
* Phone Greetings and Phrases:
Hello, this is [name]. How can I help up?
Could you please hold for a moment?
Thank you for calling. Have a nice day!
* Simple Workplace Conversations:
Greetings: “Good morning, how are you?
Requests: “Can you help me with this task?
Small talk: “Did you have a good weekend?
3. Practice Exercise (10- 15 mins)
Role-play 1: Answering the phone || Student practices greeting, taking messages, and ending the call politely.
Role-play 2: Workplace conversation || Simple dialogues like asking for help, making small talk, or greeting a coworker.
4. Listening & Response Practice (5 - 10 mins)
"The teacher reads short workplace dialogues over the phone."
Caller: Hello, is this Anna from XYZ Company?
Student: Hello! This is Anna. How can I help you?
Caller: I’d like to ask about my order.
Student: Sure, can you please hold for a moment while I check?
Caller: Thank you.
Student: Thank you for waiting. I’ve checked your order, and it will arrive tomorrow.
Caller: Great! Thanks for your help.
Student: You’re welcome! Have a nice day.
5. Wrap-up and Homework ( 5 minutes )
Review key phrases and expressions
Homework: Write down 3 phone greetings and 3 simple workplace conversations to practice.
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