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Resolving issues and building lasting customer trust
레슨 상세 내용
By the end of the lesson, the student will be able to:
- Understand common customer concerns and why they arise.
- Use polite, professional language to respond to complaints effectively.
- Apply strategies to resolve issues while maintaining customer satisfaction.
- Build trust through empathy, active listening, and clear communication.
- Practise a role-play that mimics real-life customer service scenarios.
What the Student will learn
- Key phrases and expressions to acknowledge, calm, and reassure angry customers.
- How to stay composed, professional, and solution-oriented under pressure.
- The difference between reacting and responding in emotionally charged situations.
- Strategies to turn negative encounters into opportunities to build customer loyalty.
- The student can engage in various roleplay scenarios or select situations of their own choice.
Expect real-time and post-lesson feedback, plus a short assignment to help you practise ( optional).
Ready to turn tough customers into happy ones? Start your training today!
Ready to turn tough customers into happy ones? Start your training today!
카페토크의 취소 방침
리퀘스트 확정 전
- 언제든 취소 가능
리퀘스트 확정 후
- 레슨 시작 24시간 전→ 언제든 취소 가능
- 레슨 시작 24시간 이내→ 취소 요금이 발생할 수 있습니다.
-
노쇼→ 취소 요금이 발생할 수 있습니다.
(자세한 사항은 강사에게 문의해 주시기 바랍니다.)
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