English
日本語
한국어
简体中文
繁體中文
Italiano
español
Deutsch
Русский
課程介紹
Business English for Customer Service — Description
This lesson focuses on developing the English communication skills needed to provide excellent customer service in professional environments. Students learn how to interact with customers clearly, politely, and confidently—whether face-to-face, over the phone, in emails, or through chat support. The lesson includes practical vocabulary, common expressions, and real-life scenarios that help learners handle customer enquiries, solve problems, and deliver a positive service experience.
Topics Covered
-
Greeting customers professionally
-
Asking questions and gathering information
-
Clarifying issues and offering solutions
-
Polite language for requests, apologies, and reassurance
-
Handling complaints and difficult situations calmly
-
Phone and email communication etiquette
-
Professional tone and customer-friendly vocabulary
-
Closing conversations effectively
-
Cultural awareness and service professionalism
Skills Students Develop
-
Clear, polite, and effective customer communication
-
Confident speaking in service-related scenarios
-
Strong listening comprehension for customer needs
-
Problem-solving language and solution-focused responses
-
Accurate pronunciation and natural intonation
-
Professional writing for emails and chat support
-
Vocabulary for retail, hospitality, call centres, and service roles
Teaching Methodology
I use a practical, student-centered approach with:
-
Realistic role-plays (customer enquiries, complaints, product info, assistance)
-
Guided conversations with instant feedback
-
Targeted pronunciation and tone training
-
Useful expressions and customer service scripts
-
Short listening tasks and scenario-based practice
-
Vocabulary-building activities
-
Error correction that is supportive and clear
Who This Lesson Is For
-
Customer service representatives
-
Hospitality, retail, tourism, call centre, and support staff
-
Students or professionals preparing for a service-related job
-
Beginner to intermediate learners who want practical, workplace-ready communication
-
Anyone who wants to improve politeness, clarity, and confidence in English
Cafetalk 的取消政策
課程預約確定前
- 隨時可以取消。
課程預約確定後
- 課程時間前 24 小時以上→ 隨時可以取消。
- 課程時間前 24 小時內 → 講師將可能收取消費。
-
缺席→ 講師將可能收取消費。
(請與講師確認詳情。)
講師提供的課程
全部課程
-
-
-
20 Minutes -Travel English Free Talk
Communicating at Airport, Hotel and asking for Directions and Adventures英語
20 分鐘 500 點 -
20 Minutes-Business English Quick Fix
Improve writing emails, meeting language, polite expressions, and workplace communication.英語
20 分鐘 500 點 -
20 Minutes - Exam Speaking Mini Test
Get sample questions, answer in real time, and receive quick, helpful feedback英語
20 分鐘 500 點 -
It’s Your Fun Reading Story Time for Kids
Learning English, Fun Reading & Listening兒童英語
25 分鐘 500 點 -
English for Beginners: Simple, Fun & Friendly
Fun and Happy English Foundations for Daily Conversations英語
30 分鐘 1,500 點提供試聽 -
English for Travelling and Leisure
Essential English Skills for Holidays, Trips, and Leisure Activities英語
30 分鐘 1,500 點提供試聽 -
Essential Workplace English
Improve Your Workplace Communication, Customer Support, and Interview Confidence英語
35 分鐘 2,000 點提供試聽 -
Job applications - Applicant Tracking System.
Learn how to create ATS-friendly CVs and job applications that get noticed英語
30 分鐘 1,500 點提供試聽 -
Professional English for Job Interviews
Practical interview training with real questions and feedback.英語
30 分鐘 1,500 點提供試聽 -
