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Teacher Jama Business English for Customer Service
언어 영어   CS 창업 e커머스 롤플레이 서비스
 

Business English for Customer Service

30분
2,000 P
포인트 예상금액
Zoom icon Google meet icon Lattep icon
트라이얼
10분
500P
Enhance your customer service with clear, polite, and effective English.
레슨 예약하기

레슨 상세 내용

Business English for Customer Service — Description

This lesson focuses on developing the English communication skills needed to provide excellent customer service in professional environments. Students learn how to interact with customers clearly, politely, and confidently—whether face-to-face, over the phone, in emails, or through chat support. The lesson includes practical vocabulary, common expressions, and real-life scenarios that help learners handle customer enquiries, solve problems, and deliver a positive service experience.

Topics Covered

  • Greeting customers professionally

  • Asking questions and gathering information

  • Clarifying issues and offering solutions

  • Polite language for requests, apologies, and reassurance

  • Handling complaints and difficult situations calmly

  • Phone and email communication etiquette

  • Professional tone and customer-friendly vocabulary

  • Closing conversations effectively

  • Cultural awareness and service professionalism

Skills Students Develop

  • Clear, polite, and effective customer communication

  • Confident speaking in service-related scenarios

  • Strong listening comprehension for customer needs

  • Problem-solving language and solution-focused responses

  • Accurate pronunciation and natural intonation

  • Professional writing for emails and chat support

  • Vocabulary for retail, hospitality, call centres, and service roles

Teaching Methodology

I use a practical, student-centered approach with:

  • Realistic role-plays (customer enquiries, complaints, product info, assistance)

  • Guided conversations with instant feedback

  • Targeted pronunciation and tone training

  • Useful expressions and customer service scripts

  • Short listening tasks and scenario-based practice

  • Vocabulary-building activities

  • Error correction that is supportive and clear

Who This Lesson Is For

  • Customer service representatives

  • Hospitality, retail, tourism, call centre, and support staff

  • Students or professionals preparing for a service-related job

  • Beginner to intermediate learners who want practical, workplace-ready communication

  • Anyone who wants to improve politeness, clarity, and confidence in English

카페토크의 취소 방침

리퀘스트 확정 전

  • 언제든 취소 가능

리퀘스트 확정 후

  • 레슨 시작 24시간 전→ 언제든 취소 가능
  • 레슨 시작 24시간 이내→ 취소 요금이 발생할 수 있습니다.
  • 노쇼→ 취소 요금이 발생할 수 있습니다.
    (자세한 사항은 강사에게 문의해 주시기 바랍니다.)

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Teacher Jama

Teacher Jama

from
in
3
3

레슨 시간대  

월 01:00 –   06:30
월 07:00 – 토 15:00
일 01:00 –   15:00
실제 레슨시간은 다를 수 있습니다. 리퀘스트시 강사의 스케줄을 다시한번 확인해 주시기 바랍니다.
※ Asia/Tokyo 시간으로 표시됩니다.
강사 프로필
Business English for Customer Service
30분
2,000P
Zoom icon Google meet icon Lattep icon
트라이얼
레슨 예약하기

Teacher Jama

from
 
in
 
3
3
강사 프로필
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