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Resolving issues and building lasting customer trust
课程介绍
By the end of the lesson, the student will be able to:
Take charge of every complaint—discover practical steps to win customer loyalty now. Expect real-time and post-lesson feedback, plus a short assignment to help you practise.
Great for intermediate students too.
- Identify common customer concerns and their causes.
- Use polite, effective language to respond to complaints.
- Apply practical strategies to resolve customer issues.
- Build trust through empathy and clear communication.
- Practise real-life roleplays to strengthen confidence and fluency.
- Key phrases and expressions used in resolving customer complaints. (Roleplay)
- How tone, empathy, and language impact customer relationships.
- Realistic dialogues for handling tense or sensitive conversations.
- Useful tips for roleplaying different situations.
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- 课程时间前 24 小时內 → 讲师将可能收取消费。
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缺席→ 讲师将可能收取消费。
(请与讲师确认详情。)
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