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Chiamaka Business: Handling customer complaints/concerns
Business General Business   Intermediate level For adults Customer Service Idioms Roleplaying
 

Business: Handling customer complaints/concerns

25min
1,200 P
Estimated of points
Google meet icon Lattep icon
Есть пробный урок
15min
500P
Resolving issues and building lasting customer trust
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Подробности урока

By the end of the lesson, the student will be able to: 
  • Identify common customer concerns and their causes.
  • Use polite, effective language to respond to complaints.
  • Apply practical strategies to resolve customer issues.
  • Build trust through empathy and clear communication.
  • Practise real-life roleplays to strengthen confidence and fluency.
What the student will learn:
  • Key phrases and expressions used in resolving customer complaints. (Roleplay)
  • How tone, empathy, and language impact customer relationships.
  • Realistic dialogues for handling tense or sensitive conversations.
  • Useful tips for roleplaying different situations.
 
Take charge of every complaint—discover practical steps to win customer loyalty now. Expect real-time and post-lesson feedback, plus a short assignment to help you practise.
 
 
Great for intermediate students too.
 

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Профиль преподавателя
Business: Handling customer complaints/concerns
25min
1,200P
Google meet icon Lattep icon
Есть пробный урок
Заказ урока

Chiamaka

from
 
in
 
7
11
Профиль преподавателя
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