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In this lesson the student will learn how to evaluate and manage customer expectations
Kursinhalt
In this lesson the student will cover the following:
- Case study and discussion of suggested customer feedback.
- Possible solutions to improve the customer experience with the company.
- How to act correctly on customer feedback.
- How much can customers comments affect business.
- Importance to act on customer feedback.
- How it will affect the company.
- How to handle negative customer feedback.
Rücktrittsregelung der/des TutorIn
Vor der Bestätigung einer Kursbuchung
- Stornierung jederzeit möglich
Nach der Bestätigung einer Kursbuchung
- Mehr als 24 Stunden vor Kursbeginn→ Stornierung jederzeit möglich
- Weniger als 24 Stunden vor Kursbeginn→ Stornogebühren können anfallen.
-
No-Show→ Stornogebühren können anfallen.
(Der Betrag kann je nach TutorIn variieren. Bitte nimm Kontakt mit Deiner Tutorin/ Deinem Tutor auf.)
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